Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Original voice

Original voice uses AI to recreate the speakers' voices from your uploaded video in the target language. Similarity and accent may vary.

By selecting Original voice, you confirm for each task that you own the video or have permission from every person speaking in it to recreate their voice with AI.

Short voice samples and their transcripts from your video are sent to Fish Audio to generate speech. We store the samples privately with the task and delete them with the task under our retention and deletion policy. We do not create a reusable voice library or accept separate audio uploads for cloning.

We record the task ID, your account or guest owner, a hashed IP address, consent time, and consent text version to document your consent.

Do not use Original voice for impersonation, fraud, fake endorsements, or minors' voices without guardian consent. Guests cannot edit sentences to make a recreated voice say arbitrary text.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information. You can do this through your account settings or by contacting us at the email address below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, please contact us at the email address provided on our website.

Site analytics

We use first-party site analytics stored in our own database to improve the product and measure the upload, preview, registration and purchase funnel. We record pages viewed (pathnames without query strings), product actions, first-touch referral and campaign information, coarse browser and device families, country, language, timezone and a keyed hash of the IP address. The new analytics tables do not store raw IP addresses or the content of your uploaded video, filenames or transcripts.

A browser identifier cookie lasts approximately 13 months (395 days). A session cookie expires after 30 minutes of inactivity. If you register or sign in, eligible activity from that browser is linked to your account to build a product-use profile, including optional survey answers. Anonymous visitor records inactive for 25 months and anonymous events older than 25 months are deleted by our daily cleanup. Account-linked analytics are deleted with the account.

Site analytics honours Global Privacy Control: requests carrying this signal do not create analytics cookies or collect browser analytics. We do not use third-party analytics services for this tracking, and we never sell or share this site analytics data with third parties.